A sense of justice

I know you finished more than ten years of school. I know you are an expert in your field. But could you blame me for getting really pissed? I waited more than 3 hours. I became hungry. If only I could say that this is unique but I noticed that it is a habit. I find it unjust. Like a friend has mentioned, you do not give us the respect due us. Yes, we are “just” your patients but you are getting your bread and butter from us. Good thing, there are representatives from your field that honor us. They come on time. They know time is money. Not just for you but for all of us.

A paradox. Too heavy a word. But it is the right description when you ask me to leave my bag with you that contains my most expensive tool: my beloved laptop. When on your side it is mentioned : Please do not leave your valuables. The management shall not be held liable for any losses (or something like this…). And when I asked you, you said that you would take care of the contents? It is nor your fault. You are just following orders. But then, the powers-that-be should check the soundness of their instructions. Maybe it is time to adjust them? I know their precautions are valid. But we also have a right to safeguard our treasures.

Whaaaat? P100 to plug in my laptop for one hour? But that already represents two days’ electricity for our household of 5!!! Even though we are eating at your restaurant? And the wi-fi is even free mall-wide! Where is the sense of justice in that?!! My friend Gina who is familiar with the “standard” charges that companies make told me that this is acceptable, but my blood boils considering that in a lot of coffee shops the same service is given for free. And then they charge you for an additional sauce. Good thing I had enough spare battery. Now if only the coffee shops would always remain smoke-free…

Almost a hundred times today I made calls. I wanted to confirm that the survey forms we sent reached their destinations. It could be fun. It could be informative. Some secretaries are very accommodating. There are those who offer to convey your message. Very helpful indeed. But there are those who think they are the police. And not even polite when they go about it. For example :

Me: Good afternoon. May I please speak to the secretary of Mr. So and so?
Woman: Sino to? (Who is this?)
Me: This is ___ from the ____. I would like to confirm that Mr. So and so received our fax message ….
Woman: Tungkol san? (what about?)
Me: It is about the directory of …. Are you the secretary of Mr. So and so.
Woman : Hinde. (Shouting to someone) Mharz, yung survey form daw.. blah blah blah…

Your patience would really be tested when they ask you to call in the afternoon, the next day, the following day, the succeeding day and still don’t get an answer! What’s more irksome? There are those who won’t even give the name of their bosses! But how would they obtain new business if people don’t know who to contact?

I do feel that I have a good sense of what is right and what is wrong. And I am staunch defender of what is right. But like another friend mentioned, we must be merciful. I agree. But it is just one of those days… make that two.